Support Agents
Every ticket triaged. Most drafted before a human reads them.
Incoming support triaged, routed, and answered with drafts grounded in your documentation, so your team handles the hard cases instead of the volume.
The Blueprint tells you your own deflection potential from your real ticket history, before you commit to the build.
Who this is for
Support and service teams drowning in repeat questions while the tickets that actually need a human wait in the same queue.
Start with the Blueprint
The Blueprint analyzes a sample of your real tickets, shows which share is repeat volume an agent can handle, and prices the build as a fixed quote. EUR 4,900, credited in full when you proceed to the build.
You stay in control
- You choose the autonomy level per category: draft-only, auto-answer, or human-first
- Every automated answer is grounded in your documentation and shows its source
- Your helpdesk stays the system of record; nothing moves to a parallel tool
What's included
- Analysis of your real ticket history: categories, volumes, repeat questions
- Agent triage: classification, priority, routing into your existing helpdesk
- Draft replies grounded in your documentation, with sources shown to your agents
- Deflection for the questions your documentation already answers, where you enable it
- Escalation rules your team controls: anything uncertain goes to a person
- Training module: your team tunes categories, sources, and autonomy levels
Ships when it passes
The build goes live when it passes the evaluation you approved. Until it does, we keep building at no extra cost.
You keep everything
Code, accounts, data, documentation. Yours from day one, with your team trained to run it.
Scorecards published
Every case study ships with its evaluation scorecard. You see what we measured, not just what we claim.
Common questions
Will customers notice they're talking to an AI?
You decide where automation is visible. Draft-mode means your team sends every reply, faster. Auto-answer mode, where you enable it, can be labeled however your policy requires.
What happens to complicated or angry tickets?
The triage layer routes them to your people first, with context attached. The system's job is to clear the repeat volume so those tickets stop waiting behind password resets.
Our documentation is out of date. Problem?
Partly, and the Blueprint will show you exactly where. Teams usually fix the ten articles that answer half the volume during the build, and the system tells you which ten those are.
Sounds like your kind of job?
25 minutes: we look at the job together and tell you honestly whether this package fits it.